Don’t Get Stuck Without Support
Get the Right Diagnostic Tools Backed by the Support of the FDI Team
Tech as a Service- Guided Repair
When your diagnostic software or equipment isn’t working, downtime adds up fast. At Fleet Diagnostics, Inc. (FDI), we understand how frustrating it is when a tool fails or a repair becomes more complex than expected—especially in the heavy-duty, fleet, and equipment world.
That’s why we offer expert diagnostic support to help your technicians get answers quickly and get units back in service faster.
What Is the FDI Technician Support Hotline?
The FDI Technician Support Hotline connects your shop directly with experienced diagnostic professionals when you need help most. Instead of waiting for on-site assistance, your technicians can receive real-time guidance to diagnose and resolve issues efficiently.
Our skilled support team assists with troubleshooting both the diagnostic software and the vehicle or equipment itself, including Jaltest and Autel platforms. Whether you’re working on fleet vehicles or specialized equipment, our technicians are here to help.
We support diagnostics and repairs across a wide range of applications, including:
Heavy-Duty & Commercial Vehicles
Automotive
Off-Highway & Construction Equipment
Agricultural Equipment
Material Handling Equipment
Marine Applications
Our technicians can assist with diagnosing and repairing:
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Engines
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Transmissions
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Aftertreatment & emissions systems
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Electrical and wiring concerns
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Root cause analysis of faults or performance complaints
Support When You Need It Most
We know problems don’t always happen during standard business hours. When an issue needs immediate attention, our technician support team is ready to help you work through it and minimize downtime.
A quick call can often mean the difference between a stalled repair and a productive day in the shop.
How the FDI Technician Support Hotline Works
By using FDI as your diagnostic support partner, you ensure your repair process is efficient, accurate, and complete.
Your technicians gain access to expert guidance on:
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Diagnostic fault codes and live data
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Functional tests and bi-directional controls
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Parameter resets and calibrations
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Wiring diagrams and circuit testing
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Technical specifications and service information
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Troubleshooting procedures and repair strategies
Once we gather the necessary information, our technicians work through the issue with your team by providing clear direction, proven solutions, and step-by-step support to get the job done right.
Do I Need a Subscription to Use the Hotline?
Yes. Access to the FDI Technician Support Hotline is available through a monthly or annual subscription plan. This ensures consistent, reliable support for your diagnostic tools and software investment.
Our goal is simple: keep your shop productive and your equipment running.
Get Back Up and Running Faster
The FDI Technician Support Hotline is a powerful resource for reducing downtime and increasing confidence in complex diagnostics. Without expert support, certain repairs can drag on. With FDI, your technicians have knowledgeable backup just a phone call away.
In addition to live support, we can also provide product information, answer technical questions, or schedule demos to help you get the most out of your diagnostic tools.
Contact Fleet Diagnostics, Inc. today to learn more about our technician support solutions.
